Standard Phrases for Business E-mails
Read the questions and click on the answer that you think is correct.
Which of the following phrases is NOT appropriate when referring to previous contact / correspondence?
- With reference to your phone call of 4 May...
- Further to your email of 5 May...
- In response to your enquiry of May 5...
- You asked me about .... and this is my answer:...
- Thank you for calling back last week...
- Thank you for your prompt reply...
Which of the following phrases is NOT appropriate in a formal email when giving good or bad news?
- We are pleased to inform you that...
- Too bad, we can't make the deadline...
- I'm afraid we will have to cancel our order...
- We are delighted to inform you that...
- You will be pleased to hear that...
- Unfortunately, we can no longer meet the scheduled deadline...
Which of the following is NOT appropriate when making suggestions?
- How about meeting at 2 o'clock this afternoon...?
- May I suggest 2pm in my office?
- Would 2 o'clock this afternoon be suitable?
- Shall we say 2 o'clock, then?
- I want you to come to my office at 2pm.
- Why don't we meet at 2 o'clock?
Which of the following is NOT appropriate when making enquiries?
- Send me some information about...
- I would like to enquire about...
- Please send me...
- We would be grateful if you would provide us with...
- Please could you tell me if...
- Would you mind sending...?
Which of the following is NOT appropriate when sending thanks?
- Many thanks for...
- Thank you very much for...
- Thanks for...
- It was very kind of you to...
- We got the drawings ok :-))
- We really appreciate your help in this matter.
Which of the following is NOT appropriate when ending an email?
- Please do not hesitate to contact us if...
- I look forward to hearing from you soon.
- PLEASE RESPOND ASAP.
- Looking forward to seeing you next week.
- Thanks again for all your help.
- Many thanks in advance.